HESS – Hospitality Essentials Skill Set

Course Details

This skill set equips students with essential skills in teamwork, customer service, food safety, and food and beverage preparation. Students will learn to work effectively in teams, deliver high-quality customer service, ensure proper food handling and hygiene, and develop foundational cooking and beverage service skills. These competencies are key for those pursuing entry-level roles in the hospitality industry, particularly in food service and kitchen operations.

 

This skill set contains the following Units of Competency

BSBTWK201 Work effectively with others
SITXCCS011 Interact with customers
SITXFSA005 Use hygienic practices for food safety
SITHCCC024 Prepare and present simple dishes
SITHCCC025 Prepare and present sandwiches
SITHFAB025 Prepare and serve espresso coffee